Products & Orders
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal,
Apple Pay, and Google Pay.
Q: Can I cancel my order after placing it?
Yes, cancellations are possible before your order has been shipped. Please contact us as soon as possible via our contact page.
Q: How long is the shelf life of your products?
Shelf life varies by product. You can find the estimated best-before information in
the "Specifications" section on each product page.
Q: Where can I find allergen information?
Allergen information is listed in the "Specifications" section on each product
page. Please also check the product packaging for full details.
Shipping & Store Pickup
Q: How long does delivery take?
Within Belgium, orders are typically delivered within 2–4 business days. You will receive a tracking
number by email once your order has been dispatched.
Q: Can I pick up my order in store?
Yes! You can pick up your order at our store located at Chaussée de Vleurgat 119, 1000 Brussels.
Select "Store Pickup" at checkout. Orders are usually ready within 1 business day.
Q: How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address.
Returns & Exchanges
Q: Can I return or exchange a product?
If there is an issue with your order, please contact us within 14 days of receipt. Due to the nature of food products, we are unable to accept returns on opened items.
Q: Do you offer free returns?
Yes, we offer free returns for eligible items within 14 days of delivery. If there is an
issue with your order, please contact us via our contact page and we will
provide instructions for returning your item.
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